Transportation Services
Wheatland Township provides funding for subsidized transportation services through Ride DuPage with PACE. This service provides affordable transportation for Wheatland Township residents aged 65 and over as well as persons with disabilities.
In order to qualify for the program, you must register at the Wheatland Township office located at 4232 Tower Court, Naperville, IL 60564.
Please bring with you the following documents:
- Proof of Age
- Proof of Residency
- Proof of Disability (If Appropriate)
Reservation Method
Monday through Friday: 6:00 a.m. to 6:00 p.m.
Saturday, Sunday, and Holidays: 8:00 a.m. to 5:00 p.m.
Reservations will be accepted at the Pace call center one to seven days in advance of the day of the Service.
Trips requested on the same day of the Service may be accommodated if the schedule allows.
Subscription service (as defined by Pace) is allowable. Passengers are to contact the Sponsor to apply for subscription service.
Important Contact Information for Riders
To schedule, cancel, or reschedule a ride, call Ride DuPage at 1-800-713-7445.
To check the status of a ride, call Ride DuPage at 1-800-713-7445 and press ‘2’ or visit www.pacebus.com/tripcheck.
To contact Pace when the ride is over an hour late, call 1-800-606-1282 and select Option #3. This line will be answered by a live person 24 hours a day.
Service Hours
Seven days a week, 24 hours a day, including holidays.
Whenever possible, pick-up times are negotiated to optimize the efficiency of daily routes.
Travel Companions
Ride pick-up is from curb to curb. Drivers do not assist riders in and out of buildings but will make every effort to assist a rider into and out of the vehicle safely. When a rider’s needs are beyond the responsibility of the driver, a travel assistant/companion is required.
The travel assistant/companion must be identified with the sponsor and can only ride with a registered rider. One travel assistant/companion (i.e. spouse, family member, caregiver) may ride at no charge.
Service animals are permitted on the vehicles.
Feedback or Complaints
If you have feedback regarding your ride, please contact Pace Quality Assurance representatives at either 1-800-606-1282 or 1-847-228-4208 or sending an email to passenge[email protected] or contact the Wheatland Township office.
Be prepared to describe the nature of the incident along with the date and approximate time, with as much detail as possible. Contact PACE immediately following the incident to get the most accurate report and timely response.
If you have not received a response within 30 days, please call PACE’s complaint line at 1-800-606-1282 to follow up. In rare instances, it may take more than 30 days to respond due to the complicated nature of the complaint.
Safety, courtesy and on-time performance are expected of our transportation providers, and we need to know when the expectation has not been met.